Marzia Mortati

Department of Design, Politecnico di Milano

Associate Professor

Biography

Marzia Mortati, PhD, is Associate Professor at Politecnico di Milano – Design Department. She is Vice-Director of the International Master in AI for Public Services and one of the Executive Directors of the European Academy of Design - a network of 3000+ design researchers residing across five continents and 35 countries. Her research interests focus on the Design Process and Service Design, covering the relationship between Design, Data and Innovation, Design for Policy, and the role of Artificial Intelligence in public services. She has authored several books and articles in international scientific journals and conferences since 2008.

Organisation

Department of Design, Politecnico di Milano

Academia

Speaker session

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

18/10 - Main conference

11:45 - 13:00

Parallel tracks - 3. Automated public services

Closed

Callao at RIU Hotel

Outline of the current approaches to automating access and using public services with the aid of AI and chatbots. Overview of future plans, opportunities and challenges regarding the implementations and sharing of best practices.

Moderated by Alexandra Balahur, Program Manager - EU Policies - Data Science, DG DIGIT, European Commission

Franck Noël

Director for Data, Information and Knowledge Management Services

Publications Office of the European Union

Serhii Orlov

Chief Digital Transformation Officer / Deputy Minister

Ministry of Justice of Ukraine, Ukraine

Gianluca Misuraca

Executive Director AI4GOV Master

Universidas Politecnica de Madrid

Barbara-Chiara Ubaldi

Head of Unit and Deputy Head of Division

OECD

Miguel Aradas

Area manager for intelligent automation

General Secretariat for Digital Administration, Spain

Cláudia Barroso

Advisor to the Board of Directors

Administrative Modernization Agency, Portugal

Mihaela Becheru

Head of Public Affairs

Humans.ai

Alvara Tapias Sancho

Deputy Director-General IT

Madrid City Taxation Agency, Spain

Franck Noël

Publications Office of the European Union

Director for Data, Information and Knowledge Management Services

Biography

Franck Noël is director for Data, Information and Knowledge Management Services at the Publications Office of the European Union. Franck has close to 30 years of experience in information technology, artificial intelligence and digital transformation in both the private and public sectors. Throughout his career, he has held various positions in the IT field (IT development, IT project management, AI applied research and development as well as policy-making) and in management being responsible mainly for IT departments but also for Library and Archives.

Organisation

Publications Office of the European Union

EU institution

Speaker session

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

18/10 - Main conference

11:45 - 13:00

Parallel tracks - 3. Automated public services

Closed

Callao at RIU Hotel

Outline of the current approaches to automating access and using public services with the aid of AI and chatbots. Overview of future plans, opportunities and challenges regarding the implementations and sharing of best practices.

Moderated by Alexandra Balahur, Program Manager - EU Policies - Data Science, DG DIGIT, European Commission

Franck Noël

Director for Data, Information and Knowledge Management Services

Publications Office of the European Union

Serhii Orlov

Chief Digital Transformation Officer / Deputy Minister

Ministry of Justice of Ukraine, Ukraine

Gianluca Misuraca

Executive Director AI4GOV Master

Universidas Politecnica de Madrid

Barbara-Chiara Ubaldi

Head of Unit and Deputy Head of Division

OECD

Miguel Aradas

Area manager for intelligent automation

General Secretariat for Digital Administration, Spain

Cláudia Barroso

Advisor to the Board of Directors

Administrative Modernization Agency, Portugal

Mihaela Becheru

Head of Public Affairs

Humans.ai

Alvara Tapias Sancho

Deputy Director-General IT

Madrid City Taxation Agency, Spain

Kristoffer Olsen

Agency for Digital Government, Denmark

Chief adviser

Biography

Kristoffer spearheads the secretariat for digital-ready legislation. Based in the Agency for Digital Government the secretariat has since 2018 assisted ministries and agencies in conducting implementation impact assesments of proposed legislation and advised on best practice in ensuring that legislation is digital-ready. More than 400 consultation responses have been drafted so far and the recommendations of the secretariat are followed by the responsible ministries wholly or in part in more than 80 pct. of cases. The recommendations cover a diverse range of subjects among which are the safe and responsible re-use of data in accordance with the once only principle and following best practices of interoperability. Prior to joining the agency Kristoffer worked for a decade as a management consultant specialising in digital strategy for the public sector. Kristoffer has a background in Business Administration and Information Systems from Copenhagen Business School and the London School of Economics and Political Science.

Organisation

Agency for Digital Government, Denmark

National Competent Authority

Speaker session

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

18/10 - Main conference

11:45 - 13:00

Parallel tracks - 3. Automated public services

Closed

Callao at RIU Hotel

Outline of the current approaches to automating access and using public services with the aid of AI and chatbots. Overview of future plans, opportunities and challenges regarding the implementations and sharing of best practices.

Moderated by Alexandra Balahur, Program Manager - EU Policies - Data Science, DG DIGIT, European Commission

Franck Noël

Director for Data, Information and Knowledge Management Services

Publications Office of the European Union

Serhii Orlov

Chief Digital Transformation Officer / Deputy Minister

Ministry of Justice of Ukraine, Ukraine

Gianluca Misuraca

Executive Director AI4GOV Master

Universidas Politecnica de Madrid

Barbara-Chiara Ubaldi

Head of Unit and Deputy Head of Division

OECD

Miguel Aradas

Area manager for intelligent automation

General Secretariat for Digital Administration, Spain

Cláudia Barroso

Advisor to the Board of Directors

Administrative Modernization Agency, Portugal

Mihaela Becheru

Head of Public Affairs

Humans.ai

Alvara Tapias Sancho

Deputy Director-General IT

Madrid City Taxation Agency, Spain