Carlos Alonso Peña

State Secretariat for Digitalization and Artificial Intelligence, Spain

Director of the Data Office Division

Biography

Carlos Alonso Peña has had an extensive IT professional and managerial career in Public Administrations, currently performing his duties as director of the Data Office Division, contributing to the digital transformation process that we are experiencing, helping to promote exchange, management and use of data in all productive sectors of the economy and society.

Organisation

State Secretariat for Digitalization and Artificial Intelligence, Spain

zOther

Speaker session

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

18/10 - Main conference

11:45 - 13:00

Parallel tracks - 3. Automated public services

Closed

Callao at RIU Hotel

Outline of the current approaches to automating access and using public services with the aid of AI and chatbots. Overview of future plans, opportunities and challenges regarding the implementations and sharing of best practices.

Moderated by Alexandra Balahur, Program Manager - EU Policies - Data Science, DG DIGIT, European Commission

Franck Noël

Director for Data, Information and Knowledge Management Services

Publications Office of the European Union

Serhii Orlov

Chief Digital Transformation Officer / Deputy Minister

Ministry of Justice of Ukraine, Ukraine

Gianluca Misuraca

Executive Director AI4GOV Master

Universidas Politecnica de Madrid

Barbara-Chiara Ubaldi

Head of Unit and Deputy Head of Division

OECD

Miguel Aradas

Area manager for intelligent automation

General Secretariat for Digital Administration, Spain

Cláudia Barroso

Advisor to the Board of Directors

Administrative Modernization Agency, Portugal

Mihaela Becheru

Head of Public Affairs

Humans.ai

Alvara Tapias Sancho

Deputy Director-General IT

Madrid City Taxation Agency, Spain

Miguel Aradas

General Secretariat for Digital Administration, Spain

Area manager for intelligent automation

Biography

Miguel Aradas is a Telecommunications Engineer from the Universidad Politécnica in Madrid. His first professional years were in the private sector, mainly employed by tech startups. He has worked in pre-sales and product management positions, managing web and mobile apps through various fields: digital bookstores, music subscription services, educational robotics, smart lamps, or video games aimed at professional training. He entered the public sector in 2021 as a public servant at the General Secretariat for Digital Administration. He has since been involved in Intelligent Automation, managing centralized services based on RPA and BPM technologies.

Organisation

General Secretariat for Digital Administration, Spain

National Competent Authority

Speaker session

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

18/10 - Main conference

11:45 - 13:00

Parallel tracks - 3. Automated public services

Closed

Callao at RIU Hotel

Outline of the current approaches to automating access and using public services with the aid of AI and chatbots. Overview of future plans, opportunities and challenges regarding the implementations and sharing of best practices.

Moderated by Alexandra Balahur, Program Manager - EU Policies - Data Science, DG DIGIT, European Commission

Franck Noël

Director for Data, Information and Knowledge Management Services

Publications Office of the European Union

Serhii Orlov

Chief Digital Transformation Officer / Deputy Minister

Ministry of Justice of Ukraine, Ukraine

Gianluca Misuraca

Executive Director AI4GOV Master

Universidas Politecnica de Madrid

Barbara-Chiara Ubaldi

Head of Unit and Deputy Head of Division

OECD

Miguel Aradas

Area manager for intelligent automation

General Secretariat for Digital Administration, Spain

Cláudia Barroso

Advisor to the Board of Directors

Administrative Modernization Agency, Portugal

Mihaela Becheru

Head of Public Affairs

Humans.ai

Alvara Tapias Sancho

Deputy Director-General IT

Madrid City Taxation Agency, Spain

Natalia Aristimuño Perez

European Commission

Director of Digital Services

Biography

Natalia Aristimuño Pérez is currently Director of Digital Services at the European Commission's Directorate-General for Informatics. Before her appointment as a Director, she was responsible for the Interoperability Unit. Her past experience combines different Head of Unit positions in the domains of delivering solutions for human resources, decision-making, document and knowledge management. Since she joined the European Commission in 2000, she has been involved in developing user-friendly solutions for public administrations and the European Commission itself. She graduated Deusto University (Bilbao, Spain) with IT background and has a deep knowledge of the business domains she works with.

Organisation

European Commission

EU institution

Speaker session

(UTC+01:00) Brussels, Copenhagen, Madrid, Paris

18/10 - Main conference

11:45 - 13:00

Parallel tracks - 3. Automated public services

Closed

Callao at RIU Hotel

Outline of the current approaches to automating access and using public services with the aid of AI and chatbots. Overview of future plans, opportunities and challenges regarding the implementations and sharing of best practices.

Moderated by Alexandra Balahur, Program Manager - EU Policies - Data Science, DG DIGIT, European Commission

Franck Noël

Director for Data, Information and Knowledge Management Services

Publications Office of the European Union

Serhii Orlov

Chief Digital Transformation Officer / Deputy Minister

Ministry of Justice of Ukraine, Ukraine

Gianluca Misuraca

Executive Director AI4GOV Master

Universidas Politecnica de Madrid

Barbara-Chiara Ubaldi

Head of Unit and Deputy Head of Division

OECD

Miguel Aradas

Area manager for intelligent automation

General Secretariat for Digital Administration, Spain

Cláudia Barroso

Advisor to the Board of Directors

Administrative Modernization Agency, Portugal

Mihaela Becheru

Head of Public Affairs

Humans.ai

Alvara Tapias Sancho

Deputy Director-General IT

Madrid City Taxation Agency, Spain